Privacy Policy

At bc11, your privacy is not an afterthought — it is a core principle woven into every layer of our platform. This Privacy Policy explains what personal data bc11 collects from users across Bangladesh, how that data is used, who it may be shared with, and what rights you hold over your own information. By using our website, mobile interface, or any bc11 service, you agree to the practices described in this document.

This policy applies to all individuals who register an account, place wagers, access live casino games, or otherwise interact with the bc11 platform from any location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We encourage you to read this document carefully and contact our support team at [email protected] if you have any questions regarding how your data is handled.

When you register and use the bc11 platform, we may collect the following categories of personal data. We collect only what is necessary to provide you with a safe, compliant, and enjoyable betting and gaming experience:

• Identity data: Full name, date of birth, gender, and a government-issued identification number required for KYC verification.
• Contact data: Email address, mobile phone number, and residential address (city/district within Bangladesh).
• Financial data: bKash or Nagad mobile wallet numbers, Rocket account references, deposit and withdrawal transaction records, and payment history.
• Technical data: IP address, device type, operating system, browser type and version, time zone (Bangladesh Standard Time UTC+6), and session logs.
• Usage data: Games played, betting history, bonus usage, wagering patterns, and pages visited on the bc11 website.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or political opinions. We collect financial data strictly for the purpose of processing deposits and withdrawals, and we do not store full card numbers or full mobile PIN codes on our servers.

bc11 processes your personal data for specific, legitimate purposes only. We do not use your information for any purpose that is inconsistent with the reason it was originally collected. The primary uses of your data are:

• Account management: Creating and maintaining your bc11 account, processing your login credentials securely, and verifying your identity through KYC procedures.
• Service delivery: Enabling access to cricket betting, live casino games, slots, crash games, and any other bc11 product or feature you choose to use.
• Financial processing: Handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate transaction records as required by applicable financial regulations.
• Responsible gaming: Monitoring wagering patterns to identify potentially problematic gambling behavior and intervening where necessary to promote safer play and protect vulnerable users.
• Communications and support: Sending you account-related notifications, responding to your support queries, delivering bonus and promotional communications where you have opted in, and updating you about material changes to our policies.

We rely on legitimate interest, contractual necessity, and in some cases your explicit consent as the legal bases for processing your data. Where processing is based on consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bc11 does not sell, rent, or trade your personal information to any third party for that party's own commercial use. However, in order to operate our platform effectively and legally, we may share your data in the following limited circumstances:

• Payment processors: We share the minimum necessary financial data with trusted payment partners — including bKash, Nagad, Rocket, and Upay — solely for the purpose of completing your requested transactions.
• Technology and game providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised or pseudonymised session data necessary to deliver their game services within the bc11 platform. These providers operate under strict data-processing agreements.
• Legal and compliance requirements: We may disclose your personal data where required by applicable law, a court order, or a legitimate request from a competent authority, to the extent strictly necessary to comply with that obligation.

In every case where data is shared with a third party, bc11 ensures that appropriate contractual safeguards are in place to protect your information, and that the third party is obliged to use the data exclusively for the purpose for which it was disclosed.

bc11 employs a layered approach to data security. All personal information is stored on servers protected by SSL encryption, firewalls, and access-control systems that restrict data handling to authorised personnel only. Sensitive credentials such as account passwords are stored in a hashed, salted format — never as plain text — meaning that even in the highly unlikely event of a server breach, your raw password cannot be recovered by any party.

Whilst bc11 takes every reasonable precaution to protect your data, no internet transmission or electronic storage system is entirely immune to risk. We therefore encourage you to use a strong, unique password for your bc11 account, never to share your login credentials with anyone, and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

bc11 uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. Cookies are small text files stored on your device when you visit our website. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period). The data gathered through cookies helps us remember your language preferences, keep your session active, analyse traffic patterns, and deliver relevant promotions.

You have the right to accept or decline cookies by adjusting the settings in your browser. Please note that disabling certain cookies may affect the functionality of parts of the bc11 website, such as keeping you logged in or remembering your preferred game settings. We do not use cookies to collect personally identifiable information beyond what is required to operate the bc11 service.

As a bc11 user based in Bangladesh, you hold several important rights in relation to your personal data. We are committed to honouring these rights promptly and transparently:

• Right of access: You may request a copy of all personal data bc11 holds about you at any time. We will provide this within a reasonable timeframe, typically within 30 days of your verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances — for example, where your data is no longer necessary for the purpose for which it was collected — you may request that we delete your personal data from our records.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. We will honour such an objection immediately and remove you from our marketing lists.

To exercise any of the above rights, please submit a written request to our support team at [email protected], including your registered email address and a clear description of your request. We may need to verify your identity before processing the request to ensure the security of your account.

The bc11 platform may incorporate games, features, or tools supplied by third-party technology providers, including game studios and payment gateway operators. Each of these providers operates under its own privacy policy, and bc11 does not accept responsibility for the data-handling practices of third-party services operating within or alongside our platform.

We encourage you to review the privacy policies of any third-party services you interact with through our platform. bc11 selects technology partners carefully, prioritising those who demonstrate strong privacy and security credentials, but we cannot guarantee the content or practices of third-party privacy statements.

bc11 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this policy, including complying with legal obligations, resolving disputes, and enforcing our agreements. Specific retention periods vary depending on the category of data and the applicable legal or regulatory requirements.

When your personal data is no longer required, bc11 will securely delete or anonymise it in accordance with our data disposal procedures. If you close your bc11 account, we will initiate the deletion of your personal data, subject to any legal hold periods or compliance obligations that may require us to retain specific records for a defined duration.

The bc11 platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. During the registration process, all applicants are required to confirm thatthey meet this age requirement, and may be asked to provide documentary evidence of their age as part of our KYC verification procedure.

If bc11 becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent, we will take immediate steps to delete that data from our records. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at [email protected] so we can investigate and act accordingly.

bc11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or an on-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how bc11 is protecting your information. Your continued use of the bc11 platform after the posting of any changes constitutes your acceptance of the revised policy. If you do not agree with any changes to this policy, you should discontinue use of the bc11 platform and may request deletion of your account and associated data by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bc11 handles your personal data, our support team is available 24/7 to assist you. We are committed to addressing all privacy-related enquiries in a timely, respectful, and transparent manner.

You may reach us by email at [email protected]. Please include your registered username or email address in your message so we can locate your account and respond efficiently. Our team aims to acknowledge all privacy enquiries within 24 hours and to provide a full response within 7 business days.